Thursday, December 11, 2008

here, take it, it's not mine.....

Remember the picture frame I "bought" but never paid for? I took it back on Saturday. It caused a problem.

I went to the customer service desk and told the lady what had happened. She gave me a blank stare followed by, "OK, can you say that again?" She called an associate over. I repeated the story. She called her supervisor. The supervisor then called Security to find out what she needed to do. Security said she needed to treat it as a return without the receipt. The supervisor said that if she did that, the transaction refund would be for the original price of $100. I jumped in and reminded them that I wasn't asking for a refund; all I wanted to do was return something I didn't pay for. The supervisor asked if I had any other shopping to do and I told her I did. She said to go ahead with the shopping and then come back.

I came back to the service desk about 15 minutes later. They took my address and drivers license number, then thanked me for returning the frame.

It took 4 people to take back a digital picture frame that I never got charged for. 4 people and lots of confusion. I wasn't aware of it until now, but it appears that Target is run by some sort of government entity.....

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