this is why nasa doesn't recruit cingular employees.....

I've never been a big fan of Cingular. Their commercials say they have the fewest dropped calls of any network. That's baloney here in middle Tennessee. We were finally able to end our contract with them and change over to Verizon, thank goodness. While we were with Cingular, we found their customer service to be horrendous. A friend of mine learned this for herself last week.

I have a friend whose father passed away a couple of weeks ago. He had been in the hospital for a week or so following surgery and took a sudden turn for the worse. Another friend called me on a Sunday morning while I was in church to tell me he had died earlier that morning. She and a sister spent last week cleaning out their dad's house. He'd lived alone for over 20 years and was a bit of a pack rat, so there was plenty to go through.

They sorted out all his bills and started contacting the different companies. One by one, she talked to customer service reps and told them about their father's passing. Then came the call to Cingular.

She told the customer service rep that her father had passed away and wanted to know what they should do about the Cingular account. Here's the conversation as it was told to me.

Cingular rep - "Well, he still has a few months left on his contract."

Friend - "So if we don't pay it, will you just go ahead and charge it off in 60 days?"

Cingular rep - "The only problem is that if it's not paid, it will reflect poorly on his credit history."

{silence, deafening silence}

Cingular rep - "Uh......"

Friend - "Tell you what, if you don't hear from me in 60 days, you know what to do. Oh, and I don't think my dad's too concerned about his credit history where he is right now." {click}

Cingular - raising the bar, and lowering your credit score.....even after you die.....